Terms of Service

Last updated: 1 August 2026

Welcome to Organova. These Terms of Service govern your use of the Organova website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Organova

Organova is an online retailer providing organisation and lifestyle products to customers in the United Kingdom.

References to “Organova”, “we”, “us” or “our” refer to the business operating the Organova website.

References to “you” or “your” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not use our website in a way that could damage, disable, overburden or interfere with the operation of the website or attempt to gain unauthorised access to any part of our systems.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers or systems.

3. Products

We aim to ensure that product descriptions, images, specifications and prices are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and discontinue products where necessary.

4. Prices

All prices displayed on our website are shown in British pounds sterling (£).

Prices and product availability may change without prior notice.

Any applicable taxes will be displayed or calculated at checkout as required by applicable law.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

After placing your order, you will receive an order confirmation acknowledging that we have received your order.

An order is not necessarily accepted until we have confirmed that the products are available and the order can be fulfilled.

We reserve the right to cancel an order where, for example:

• A product is unavailable

• There is an obvious pricing or product information error

• We are unable to fulfil the order

• We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment processing is handled through our third-party payment providers and may be subject to their own terms and conditions.

7. Shipping

We currently offer standard delivery to supported Great Britain destinations.

Where available, standard delivery is provided at no additional charge.

Estimated processing and delivery times are provided on our website and at checkout. These are estimates rather than guaranteed delivery dates.

For full information, please see our Shipping Policy.

8. Returns and Refunds

Our returns and refunds are governed by our Returns & Refunds Policy.

Nothing in these Terms limits or excludes your statutory consumer rights.

9. Product Availability

We aim to maintain accurate stock information, but availability can change.

If a product becomes unavailable after you place an order, we will contact you where appropriate and provide an appropriate solution, including a refund where required.

10. Intellectual Property

All content on the Organova website, including text, logos, graphics, photographs, product descriptions, designs and other materials, is owned by or licensed to Organova unless otherwise stated.

You may not reproduce, distribute, modify, copy or commercially exploit our content without our prior written permission.

11. Third-Party Services

Our website may use third-party services and applications to process payments, fulfil orders, provide analytics, support marketing and operate other aspects of our business.

These services may have their own terms and privacy policies.

12. Website Availability

We aim to keep the Organova website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend or modify the website for maintenance, improvements or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including carrier delays, severe weather, natural disasters, strikes, service interruptions, government restrictions or other events outside our reasonable control.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page, together with the date it was last updated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms where applicable.

16. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you under UK law.

17. Contact

If you have any questions about these Terms of Service, please contact us through the Contact Us page on the Organova website.