Returns & Refunds Policy

Last updated: 1 August 2026

At Organova, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may have the right to return it in accordance with UK consumer law and the terms below.

Your Right to Cancel

For most products purchased online, you have the legal right to cancel your order within 14 days of receiving the goods, without having to give a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

This cancellation right does not affect your statutory rights.

Returns

To request a return, please contact us through our Contact Us page and provide:

• Your order number

• The name of the product

• The reason for the return, if applicable

• Your preferred contact details

Products should normally be returned unused, in their original condition and, where reasonably possible, in their original packaging.

Certain products may be excluded from cancellation or return where permitted by law, including personalised products or products that are not suitable for return for hygiene or health protection reasons once unsealed.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty or is not the product you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the product and packaging so that we can investigate the issue.

Where a product is faulty, damaged or incorrectly supplied, your statutory consumer rights apply and we will work with you to provide an appropriate remedy.

Refunds

Where a refund is approved, we will normally refund the payment method used for the original purchase.

Where you exercise your statutory right to cancel, refunds will be made in accordance with applicable UK consumer law.

We may delay a refund until we have received the returned goods or you have provided evidence that the goods have been returned, whichever occurs first, where permitted by law.

Return Shipping

If you change your mind and exercise your statutory cancellation right, you may normally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover the cost.

If an item is faulty, damaged or incorrectly supplied, we will deal with the return and associated costs in accordance with your statutory rights.

Exchanges

We do not currently offer direct exchanges.

If you require a different product, you may return the original product where eligible and place a new order.

Non-Returnable Items

Where permitted by law, certain products may not be eligible for cancellation or return because of their nature, including personalised items or products that cannot reasonably be returned for hygiene or health protection reasons after opening.

Statutory Rights

Nothing in this policy affects your legal rights as a consumer under UK law.

If you have a question about a return or refund, please contact us through our Contact Us page and we will be happy to help.