Shipping Policy

Last updated: 1 August 2026

At Organova, we want your order to arrive safely and efficiently. We currently offer free standard delivery to supported destinations within Great Britain.

Standard Delivery

Orders are currently shipped using Royal Mail through our fulfilment service.

• Delivery cost: Free

• Estimated processing time: 1–3 business days

• Estimated delivery time: 3–7 business days after dispatch

Processing and delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weekends, bank holidays, weather, carrier delays, high demand or circumstances outside our reasonable control.

Order Processing

After your order is placed, it is sent for processing and fulfilment.

Most orders are processed within 1–3 business days.

Once your order has been dispatched, delivery is estimated to take approximately 3–7 business days.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Delivery Areas

We currently ship to supported addresses within Great Britain, including England, Scotland and Wales.

Shipping availability may vary depending on the product, warehouse and delivery service available at the time of purchase.

The delivery options and destinations available to you will be confirmed at checkout.

Delivery Address

Please make sure that your delivery address is complete and accurate before completing your order.

Organova cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact Us page with your order number.

We will review the shipment and, where appropriate, investigate the delivery with the carrier or fulfilment provider.

Please note that estimated delivery dates are not guaranteed delivery dates.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the damaged product and packaging where possible.

We will investigate the issue and provide an appropriate resolution in accordance with your statutory consumer rights.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfilment providers, carriers, delivery services or operating arrangements.

The latest version will always be available on our website.

Contact

If you have any questions about shipping or your order, please contact us through the Contact Us page on the Organova website.