Privacy Policy

Last updated: August 2026

Privacy Policy

Organova (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit organova.co.uk and make a purchase from us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Organova is a UK-based ecommerce brand. For data protection enquiries, please contact us at info@organova.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

  • Identity data: name, username or similar identifier
  • Contact data: email address, delivery address, billing address, phone number
  • Transaction data: details of products purchased and payment information (processed securely via our payment providers)
  • Technical data: IP address, browser type, device information, pages visited
  • Marketing data: your preferences for receiving marketing from us

3. How We Collect Your Data

We collect data when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our email list
  • Contact us via email or our contact form
  • Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Send marketing communications (only with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: to fulfil your order
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing emails (you can withdraw consent at any time)
  • Legal obligation: to comply with applicable laws

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Payment processors (e.g. Stripe, PayPal)
  • Shipping and logistics providers
  • Email marketing platforms (e.g. Klaviyo)
  • Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@organova.co.uk. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
info@organova.co.uk

You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.